LIFETIME WARRANTY
We know how important your jewellery is to you. That is why we stand behind its quality, with a lifetime warranty.
WHAT YOUR WARRANTY COVERS
Our waranty protects you against any manufacturing defects from the moment your Jewellery4all piece arrives. If you experience any of the following issues, we’ll make it right with a repair or replacement:
- Breakage, faulty mechanisms, or clasps
- Chains snapping
- Tarnishing or discolouration (beyond typical wear)
- Scratches (beyond surface-level wear)
- Stones falling out
Our promise to you:
If your piece develops a covered manufacturing defect, your Lifetime Warranty includes one replacement free of charge.
WHAT YOUR WARRANTY DOESN'T COVER
- Claims made using previously submitted photos
- Lost or stolen items
- Intentional damage or damage caused by third parties
- Excessive wear and tear
What counts as excessive wear and tear?
Damage caused by intense, repeated or improper use that goes beyond normal everyday wear or a manufacturing defect.
HOW TO CLAIM
To make a claim, email a clear photo of the item, your order number and a short description of the defect to info@jewellery4all.nl. Our team will review your claim and guide you through the next steps. Claims without a clear photo cannot be processed.
Jewellery4all reserve the right to decline claims that:
- Show signs of misuse or damage caused by neglect
- Don’t meet the criteria of our warranty or replacement guarantee
- Are flagged by our team as potentially false or fraudulent
- Involves any changes to the original product. This includes custom engraving, resizing, or other modifications, all of which will void the warranty
- Include altered, digitally manipulated, or previously submitted images. Any fraudulent claim attempt will automatically void your Lifetime Warranty.
